Delivery policy

1.       Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2.       Delivery

2.1    We offer delivery to all Mauritian addresses on all orders over Rs 1000 (including VAT) at a flat rate of Rs100 or Rs 150 during the lockdown/ confinement period. The Flat fee charged will depend on the different webstore policy.

2.2   The delivery charges will change after the confinement (End of July). An indication of the charges is provided in Section 5.

3.       Geographical limitations

3.1    We will usually be able to deliver within Mauritius island within 5 working days.

4.       Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is in the district of Plaines Wilhems, Moka, Port Louis, the typical period for delivery of products is 2-3 working days.

(b)    if your delivery address is outside the above mentioned district, the typical period for delivery of products is 3-5 working days

4.2    If you place your order by 2pm (Mauritian time) on a working day, these time periods run from the close of business on that day; if you place your order after 2pm (Mauritian time) on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.       Delivery charges

5.1    Delivery charges (if any) will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges excluding VAT are as follows:

REGION

0-5 kgs

Each additional 5 kgs

North

Rs         250

 Rs                   100

West

Rs         250

 Rs                   100

Centre

Rs         250

 Rs                   100

East

Rs         350

 Rs                   100

South

Rs         350

 Rs                   100

 

6.       Delivery tracking

6.1    Delivery tracking will be available in respect of all orders for our products and this delivery tracking will be communicated to our customers when available.

7.       Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.       Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.       Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault[, and you do not collect your products from our delivery service provider within the relevant time limit], we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.